Valley Updates

Equifax Data Breach

On September 7, 2017, the Equifax credit reporting agency announced a cybersecurity incident where hackers gained unauthorized access to their data files.  The data breach potentially impacted the personal information of 143 million U.S. consumers.  According to Equifax the incident took place from May 13 through July 30, 2017. Compromised information includes: names, Social Security numbers, addresses, birth dates and driver’s license numbers.

Pioneer Valley Credit Union wants to help our members navigate the Equifax breach. Though this breach was not related in any way to your credit union, our commitment is to helping our members. We’ve compiled a summary for our members, as well as links and resources to help our members learn more, and take action to protect their identity and information.  

Equifax: Next Steps

Like many Americans, you may be concerned that your private information was exposed in the recent Equifax data breach. We understand and want to help our members by providing information and resources. We encourage all of our members to visit the Equifax site at to discover if their private information may have been compromised and to take advantage of the free credit monitoring service Equifax is providing to all consumers.

Find Out If You Were Impacted

Visit and click on the Check Potential Impact Tab. Enter your last name and the last six digits of your Social Security number. You will receive an immediate response as to whether you were impacted or not and will be given the opportunity then to enroll in TrustedID at (see information below).

What You Should Do

Whether you were affected or not by the Equifax Data Breach, here are some measures you can take to monitor and protect your identity.

  • Check your credit report
  • Monitor your credit card statements
  • Review your bank accounts transactions and statements regularly with eStatements, our Mobile App, Online Banking or PAT24 our 24 hour telephone banking system
  • Set up Pioneer Valley Credit Union Account Alerts through Online Banking
  • Freeze Access: Turn on or off your ATM/Debit Card with our Mobile App
  • Add a fraud alert to your credit file
  • File your tax return early

Enroll In Credit Monitoring

Equifax is providing one year of free monitoring protection through TrustedID for all consumers, even those not affected by the breach. After checking your potential impact, you will be given an enrollment date to return and sign up for the free service. TrustedID allows you to monitor your credit. It also provides identity-theft insurance and internet scanning of your social security number. If you enroll in this program, you may want to read the terms closely or seek advice from an attorney. Also, while there is generally a fee, there are other monitoring protection services available. For more information visit

Equifax has also set up a dedicated call center at 866-447-7559 where you can speak to someone regarding any questions you may have about the breach.

Additional Resources

Government Action

Despite the expanse of the breach, Equifax remains an integral part of the credit reporting process. Thousands of credit unions, banks and other financial services companies rely on them to evaluate requests for products ranging from credit cards to loans. The vast majority of financial services companies, utilities, phone companies and related companies send data needed for the credit reporting process to agencies such as Equifax, TransUnion and Experian, regularly.

Your credit union will be working with industry experts to push our government officials to require Equifax, and other reporting agencies, to place even greater protections on your data.

We understand the importance of your personal information and want to make sure you know Pioneer Valley Credit Union is committed to keeping that information safe and secure. If you have additional questions for us, please call 413-733-2800.